FAQs

Customer care number is 022 - 28717171 or you can also send a SMS as “QHGS (Space) < mobile number >” to 52040 on which you wish us to call you back e.g. QHGS 1234567890 or email us at qhgs@aarviinsurance.co.in or visit us on www.qhgs.aarviinsurance.co.in

Insurance is valid for 1 year from the date of activation. You can claim before the completion of the first year. For more information please call on 022-28717171 or refer our website www.qhgs.aarviinsurance.co.in

Log on to the claim registration portal www.qhgs.aarviinsurance.co.in and fill in the details or call the help line number 022 - 28717171, to intimate us about the Theft within 48 hours.

The complete claim documents required to be filled is available on our website www.qhgs.aarviinsurance.co.in and the same will also be shared with you over email.

No. You need to take a printout and fill the forms.

Yes. For claiming theft insurance police complaint along with seal & signature is mandatory.

Please ensure that the police complaint covers the following points:
Date of registering complaint,
Insured name,
IMEI number,
Mobile number,
Detailed description of the incident,
Seal & signature from the police authority.

Yes. SIM blocking confirmation is mandatory. The format in which this requires to be submitted is available on www.qhgs.aarviinsurance.co.in and the same will also be shared with you over email during service request intimation.

Yes. The Police complaint and SIM blocking confirmation should be procured within 48 hours from the date of Incident (Theft).

Yes. SIM owner's name signature should be procured, including one self attested ID proof of SIM owner to be sent along with all the other documents.

No. For claiming theft insurance Original purchase bill is mandatory without which claim cannot be processed.

No. Joint accounts are not accepted. Bank account under Insurer's name is mandatory for Insurance company to credit the theft claim amount.

You can call our Customer care number 022 - 28717171 anytime between 10.30 AM to 5.30 PM. Call center executive will assist you for the same.

Yes. An authorization letter with seal & signature of the company on the company's letter head needs to be produced. Also, other supporting documents should be with company's seal & signature. Call center executive will guide you - please call 022 - 28717171

Notary can be procured by approaching any of the nearest Civil court advocates.

Notary should be procured on a stamp paper of Rs. 20 or above.

No. Claim will be on hold until & unless all the required documents are not received. You will be informed on the missing documents.

The document needs to be sent within 15 days failing which insurance company reserves their right to consider/reject the claim

Insurance is valid for 1 year from the date of activation. You can claim before completion of 1 year. For more information please call on 022-28717171 or refer our website www.qhgs.aarviinsurance.co.in

Customer care number is 022 - 28717171 or you can also send a SMS as “QHGS (Space) ” to 52040 on which you wish us to call you back e.g. QHGS 1234567890 or email us at qhgs@aarviinsurance.co.in or visit us on www.qhgs.aarviinsurance.co.in

Log on to the claim registration portal www.qhgs.aarviinsurance.co.in and fill in the details or call the help line number 022 - 28717171

The complete claim process & forms are available on our website www.qhgs.aarviinsurance.co.in

Yes. A quotation with part wise break-up of the damaged parts is mandatory as the depreciation will be charged on the amount estimated by the service centre.

The required details are: Date,
Insured name,
IMEI number,
Part wise break up of quoted amount
If taxes are charged clear break of TAX
Seal & signature from the service centre.

The scanned copies of the documents need to be sent on qhgs@aarviinsurance.co.in

No. An approval mail will be sent by the Insurance Company with the approved amount & approval type, post which the mobile can be repaired.

There are 2 types. Claim is either approved on Repair basis (if repair cost is below maximum liability) & Total Loss Basis (Beyond repair OR repair cost exceeding 80% of handset value).

Get your mobile repaired from the same service centre and courier the hardcopy documents along with final repair bill & damaged part to the following address:
Claim Processing Unit
Quick Heal Technologies Limited
C/O Shotformats Digital Works Pvt Ltd
406/407, A Wing, Express Zone,
Western Express Highway,
Malad (E)
Mumbai - 400097
Ensure that photocopies are kept of all the documents that are being couriered.

Courier the damaged handset including the box and all accessories along with the hardcopy documents and original mobile bill to the following address:
Claim Processing Unit
Quick Heal Technologies Limited
C/O Shotformats Digital Works Pvt Ltd
406/407, A Wing, Express Zone,
Western Express Highway,
Malad (E)
Mumbai - 400097
Ensure that photocopies are kept of all the documents that are being couriered.

No. Joint accounts are not accepted. Bank account under Insurer's name is mandatory for Insurance Company to credit the damage claim amount.

Yes. An authorization letter with seal & signature of the company on the company's letter head needs to be produced. Also, other supporting documents should be with company's seal & signature.

Notary should be procured on a stamp paper of Rs. 20 or above.

No. Claim will be on hold until & unless all the required documents are not received. You will be informed on the missing documents.

As per claim procedure under the insurance policy approval for repair will be given by insurance company after scrutiny of estimate and scanned documents (Have we agreed for scan?) submitted in support of damaged handset. Depreciation is applicable as per the defined slabs depending upon the age of handset. For Depreciation slabs you can check the policy handout issued during the activation of insurance.

It is a mandatory contribution paid by claimant, charged by every insurance company to claimant.

Invoice should be on the beneficiary/claimant's names.

No. A person below 18 years cannot make a claim.

A FIR is not necessary but a police complaint is necessary for a theft claim.

Claim Intimation Number is a unique number to identify and process your Claim.

Theft should be intimated within 48 hrs of the incident (theft).

No, claim cannot be initiated after 48 hours of the incident.

If SIM blocking is done after 96 hours, the case will be settled on non-standard basis. The decision will be taken by the Insurance Company.

Damage should be intimated within 48 hrs of the incident (damage).

The types of damage covered in the insurance are:
Accidental Physical Damage
Accidental Liquid Damage

The foremost reason for claims getting rejected is:

  • Incorrect details given at the time of registration. Wrong name, incorrect DOB, Wrong bill amount etc. It is most important to avoid such errors
  • In cases of theft, delay in lodging complaints with the police, and not mentioning that it was a theft case. Not sending the repair quotation on letter heads.
  • Mismatch of details at the time of claims - Mismatch of DOB, IMEI number , showing that the mobile
  • owner is a minor ( below 18 years of age) all lead to DELAY / REPUDIATION of claims.
  • Theft happening without a SIM card.