Preserve the Original purchase invoice safely for a minimum period of
one years, from the date of purchase.
You should take reasonable precautions to protect your handset
against Theft and Burglary, Use and maintain it in accordance with the
manufacturer’s instructions. If your handset is equipped with the
Mobile Tracker application, please make sure you activate the
application and only then start using the handset.
In case of claim, declare/disclose all the material fact about the
incident of loss.
In case of claim, call immediately (not later 48 hours) on CLAIM
SUPPORT HELPLINE: - 022 28717171 to intimate about the loss and
collect your claim intimation reference no.
In case of loss, please intimate immediately to nearest police station
and furnish acknowledged copy of the letter as submitted to the
police station by incorporating Insured Handset and loss SIM details.
Simultaneously SIM services for the mobile no. used at the time of
loss, need to be barred and written confirmation of the same from
service provider to be furnished.
Intimation about the incident of loss to police authorities and SIM
service provider need to be done not later than 48 hours from the
date & time of loss.
Barring of SIM services from network service provider need to be
done in view to limit the risk of abuse.
In case of a claim, provide your 10 digit mobile contact number which
shall be used for all claim related communication purpose.
You are required to submit all claim related documents /
correspondence to claim administrator. All these document/s or
correspondence should reach claim administrator not later than 15
days. At the time of claim intimation claim support team will guide
you on your claim
Once the claim is approved, insurer shall arrange for settlement of
approved amount by suitable mode.
Claim form should be complete in all respect & duly signed, failing
which insurer may at the discretion proceed and provide suitable
Do extend all co – operation to claim administrator or their ancillary
Follow escalation matrix for any assistance.
Do not misplace the Original Invoice of the purchased handset as it is
the most important document for processing claim under the
Programme, without the original purchase invoice your claim
document will be treated as incomplete and claim will not be
admitted by insurance company.
Do not provide any incorrect information at the time of registration of
App on your equipment, the information provided at the time of
registration will be treated FULL & FINAL Information.